Return and Refund Policy
For US Returns:
You may return any product sold by PhysioTru within 60 days of the date of delivery for a refund (shipping fees are non-refundable). Only two opened bottles from a multiple bottle order will be accepted for full refund within the 60 day allowance, the rest must be sealed and unopened. If the order is being returned within 30 days of the date of delivery, then only one opened bottle from the same multiple bottle order will be accepted for a full refund.* The cost of return shipping is the responsibility of the customer, and all items should be returned in their original product packaging.
Any package returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged a refusal fee of 10% of the order amount which will be deducted from the customer's refund.
Additionally, packages returned as "undeliverable" may be reshipped at the customer's expense. If a package is returned as "undeliverable" and the customer no longer wishes to receive the package, a $9.99 return shipping fee will be deducted from any refund if the address error was the customer's error. If the return was a result of our error PhysioTru will pay the cost of return shipping plus refund the original cost of shipping.
Receiving a Refund
After we receive and process your return, we will refund the price of your product or products.
This time period includes:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for Warehouse (us) to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
|If you paid by…||Your refund will go to…||…after your return is processed|
|Credit Card||Credit Card||5-7 business days|
|Bank Account/Debit Card||Bank Account/Debit Card||
5-10 business days
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please email firstname.lastname@example.org to request a return authorization form and number.
*PhysioTru reserves the right to make exceptions to this return policy if deemed applicable.